We’re excited to share the story of Hang, a dynamic climbing gym in the bustling and diverse suburb of Hounslow, London, that’s now operating with newfound efficiency and focus. Housed in a bright and spacious centre bathed in lots of natural light, Hang offers an elevated climbing experience rooted in deep industry knowledge, with ownership by the founding members and collaborators of Bouldering Bobat, one of the world’s first and largest bouldering YouTube channels. While their passion for climbing and community has always been strong, Hang recently faced operational issues and challenges with their previous system, hindering their ability to fully realise their vision. That’s where Clava stepped in, providing a seamless migration path to a platform designed for smooth and efficient gym management.
For Hang, the decision to partner with Clava was driven by a clear need: to overcome the frustrations of a system that was no longer supporting their growth and the needs of their vibrant community. The team at Hang, known for their innovative approach both online and offline, recognised that their operational backbone needed an upgrade to match the quality of their routesetting, the appeal of their modern facility, and their deep engagement with the climbing world. Clava offered the solution – a platform built to streamline processes and empower gym owners to focus on what truly matters.
A Breath of Fresh Air: How Clava Resolved Hang’s Previous Operational Hurdles
Hang’s migration to Clava has brought significant relief and tangible improvements across their daily operations:
- Seamless POS and Membership Management – A Welcome Change: Previously, managing point-of-sale transactions and diverse membership options was a source of complexity for the Hang team. Clava’s unified system has provided a breath of fresh air, streamlining everything from check-ins to payments. This has not only improved efficiency but has also freed up valuable staff time that can now be dedicated to member interactions and maintaining the welcoming atmosphere of their bright and spacious gym.
- Integrated Bookings and Risk Management – Finally, True Efficiency: The challenges of managing bookings and ensuring robust risk management with their previous system were a drain on Hang’s resources. Clava’s integrated features have simplified these critical areas, allowing for easy online booking for members and a more streamlined approach to waivers and safety protocols. This has reduced administrative headaches and reinforced Hang’s commitment to a safe and enjoyable experience for everyone in their Hounslow community.
- Data-Driven Growth – Insights They Could Finally Trust: Gaining clear and actionable insights from their previous system proved to be a significant hurdle. Clava’s custom reporting and analytics have provided Hang with a newfound ability to understand its business performance. This reliable data is now empowering them to make informed decisions about staffing, class schedules, and resource allocation, directly contributing to their strategic growth and the continued enhancement of the member experience.
More Than Just a Software Switch: Reclaiming Focus on Community and Climbing Expertise
The move to Clava represents more than just a change in software for Hang; it’s a strategic shift that allows them to refocus on their core strengths: their exceptional routesetting, their modern and inviting facility, and their deep connection with the climbing community cultivated through Bouldering Bobat. By alleviating the burdens of a cumbersome previous system, Clava is empowering Hang to operate with the efficiency and clarity they need to truly thrive.
Hang’s journey to Clava highlights the importance of having the right operational tools in place. Founded by influential figures in the climbing world, they recognised that their passion and expertise needed to be supported by a platform that could handle the demands of a growing gym. Clava is proud to be the solution that has enabled Hang to overcome their previous challenges and fully embrace their potential in the vibrant Hounslow climbing scene.
Ready to say goodbye to operational headaches and hello to a streamlined future for your gym?
