Support

We actually respond to your messages.

Yes, really. Email, chat, smoke signal - we’ll respond. Unlike some platforms that make you feel like you’re sending messages into the void, we make sure your questions get answered and your problems get solved.​ With US support based teams to assist you every step of the way, we’ve got you.

Existing Customers

Chat Support
For our quickest level of support, login to access chat.
Email Support
Less time-critical support needs, email us.
Knowledge Base
Check our knowledge base for self-support.

General Sales Inquiries

Support & Resources for Existing Clava Customers

Clavas Corporate Accounts
Unlocking the 4th Arm of Revenue: Why Climbing Gyms Need Corporate Accounts
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Welcoming BlocHaven to the Clava Community!
Clava CWA summit 2026
Impressions from the CWA Summit 2026
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Welcome to the Clava Community – HexRock Climbing!
High plains climbing gym
Welcome to the Clava Community – High Plains Climbing Gym!
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Welcome to the US Clava
Clava booth at ABC Conference 2025 showcasing climbing gym management software, featuring two representatives, promotional materials, and a display screen highlighting features like integrated payments and CRM.
Reflections from the ABC Conference 2025
Woman preparing to climb in a bouldering gym, surrounded by colorful climbing holds on the wall, emphasizing the evolving climbing industry and gym management.
The Climbing Industry Is Evolving. Are We Ready for What Comes Next?
Young woman in a blue sweater using a smartphone to interact with a modern intercom system at a building entrance, showcasing innovative access technology.
A New Way to Climb: Exploring the Autonomous Model