Yonder Climbing is known as one of the best set, most visually stunning, and well-designed climbing spaces in the UK. But they’re not just about aesthetics — they’re equally focused on delivering a world-class experience that works as beautifully behind the scenes as it looks on the surface.
That’s why they’ve recently migrated to Clava, a purpose-built platform designed specifically for climbing centres. With this move, Yonder has upgraded to a modern, unified system that improves day-to-day operations, simplifies the customer experience, and reduces operational overhead — all without compromising the atmosphere they’ve so carefully cultivated.
As Di Paige, Operations Manager at Yonder, puts it:
“We’ve transitioned to a more modern system designed to better serve our customers and meet today’s needs. Clava allows us to consolidate tools, automate key processes, and improve the experience across the board — all while being more cost-effective than the multiple platforms we were using before.”
What Yonder Says Clava Has Brought to Their Wall
When Yonder joined Clava, they weren’t just after new software — they were looking for a partner to help future-proof their operations, support their growth, and bring clarity to their systems. Here’s what the team tells us they’ve gained since making the switch:
- Simpler check-ins and bookings
Everything is faster and more intuitive — for both first-time visitors and long-time members. The front-desk flow is smoother, meaning less waiting and more climbing. - Automated and improved billing
Manual processes are out. Yonder now benefits from automated billing with smart dunning features that reduce failed payments, cut down admin, and keep everything running seamlessly. - A unified platform across departments
From bookings and point of sale to customer communication, Clava brings everything together into one streamlined system — eliminating the need for disconnected third-party tools. - Empowered customers, less admin for staff
With more control over their own accounts, Yonder’s customers can self-serve with ease — freeing up staff to focus on coaching, connection, and delivering standout service. - Lower costs, better service
By consolidating systems, Yonder has reduced spend while improving the overall customer experience — a win-win for business and community alike.
Climbing Smarter with Clava
Yonder said it best: less friction, more climbing. Whether their members are training, connecting, or simply moving in a beautiful space, Clava helps make every touchpoint seamless — for staff, customers, and the business as a whole.
We’re proud to support a venue as inspiring as Yonder and to help them continue raising the bar for what a climbing centre can be.
If you’re running a gym and wrestling with fragmented systems, Yonder’s story might be the nudge you need to explore what Clava can do for you, too.
